Our Enterprise Search Connectors
Zendesk
Our Zendesk Connector allows for indexing all Zendesk tickets and requests, community posts, articles, as well as their metadata. Also, the connector comes with full support for the Zendesk permission scheme. In turn, you can build great enterprise search experiences, knowledge searches or bot applications powered by retrieval augmented generation.
Features
Our Zendesk connector comes with the following features.
- Indexing of issues, requests, articles, and posts
- Full set of Zendesk metadata as part of the indexed documents
- Supports Zendesk (Cloud)
- Full support for Zendesk's permission scheme
- Efficient incremental crawling based on change logs
- Authentication based on Zendesk API tokens
- Fully based on the Zendesk REST APIs
- No need for additional plugins
- Filters based on projects and file types
- Easy configuration
- Microsoft Copilot
(Zendesk-Connector for Microsoft Copilot) - Microsoft Search
(Zendesk-Connector for Microsoft Search) - Microsoft Graph Connectors
(Zendesk-Connector for Microsoft Graph) - Azure AI Search
(Zendesk-Connector for Azure AI Search) - Squirro Insight Engine
(Zendesk-Connector for Squirro Insight Engine) - Elasticsearch
(Zendesk-Connector for Elasticsearch) - OpenSearch
(Zendesk-Connector for OpenSearch) - Apache Solr
(Zendesk-Connector for Apache Solr) - Microsoft SQL
(Zendesk-Connector for Microsoft SQL) - Postgres
(Zendesk-Connector for Postgres) - Oracle
(Zendesk-Connector for Oracle) - Weaviate
(Zendesk-Connector for Weaviate)
Why the RheinInsights Retrieval Suite?
There are many reasons to use our Retrieval Suite. However, it stands out because of our top priorities on data security, efficiency, and low effort to success.
Our suite scales easily to up to 100 million indexed documents, handles the APIs of source systems with high efficiency, enables flexible AI integrations for Retrieval Augmented Generation, and is deployed and used incredibly quickly – in hours, not months.
All with the aim that you can concentrate on what matters most - realizing your use cases and creating added value.
Data Security and Access Rights
- Deployments on-premises or in your own cloud
- Compatible with, but independent of, hyperscalers
- No data exposure to third parties
- No external access to your systems and data, not even by RheinInsights
- Secure search: users only find the content they have access to in the source system
Scalability
- Scalable indexing of up to 100 million documents and more
- Near real-time indexing of changes
- Robust crawl strategies to index documents and security principals
- Minimal load on source systems: no expensive and minimizing API calls
- Load balancing across multiple Retrieval Suite instances if needed
- Highly flexible crawl scheduling
Integrations
- Integrations via MCP, bot frameworks, Slack, Teams, Copilot, Open WebUI, and websites
- Highly relevant answers - for your AI and users
- Flexible query pipelines for decision making and retrieval use cases
- Processing pipelines for documents and security principals
Deployment and Setup
- Successful AI and RAG projects in hours - not months
- Easy and quick deployment
- UI configuration
- An administration interface to manage all connectors
- Wizards that simplify complex configurations
- Early validation of configurations with fast and understandable feedback
- No configuration overhead: A consistent and well-designed metadata schema with uniform metadata fields
Developing Your Own AI applications
- State View shows documents, document metadata, and user group relationships
- Insights on document processing
- Full flexibility through our query pipelines
- Visualization of individual query executions and results
- Analytics
Interested in a trial?
Register for free in our customer portal, create a free demo license and download our RheinInsights Retrieval Suite.