Our Enterprise Search Connectors
Zammad
Our Zammad Connector allows for indexing all Zammad tickets, knowledge articles, and attachments, as well as their metadata. Also, the connector comes with full support for the Zammad permission scheme. In turn, you can build great enterprise search experiences, knowledge searches or bot applications powered by retrieval augmented generation.
Features
Our Zammad connector comes with the following features.
- Indexing of tickets, knowledge articles, and attachments, as well as a special external view for tickets
- Full set of Zammad metadata as part of the indexed documents
- Supports Zammad deployments on premises or in the cloud
- Full support for Zammad's permission scheme
- Efficient incremental crawling based on change logs
- Authentication based on Zammad API tokens or Basic Auth
- Fully based on the Zammad REST APIs
- No need for additional plugins
- Filters based on file types and article state
- Easy configuration
- Microsoft Copilot
(Zammad-Connector for Microsoft Copilot) - Microsoft Search
(Zammad-Connector for Microsoft Search) - Microsoft Graph Connectors
(Zammad-Connector for Microsoft Graph) - Azure AI Search
(Zammad-Connector for Azure AI Search) - Squirro Insight Engine
(Zammad-Connector for Squirro Insight Engine) - Elasticsearch
(Zammad-Connector for Elasticsearch) - OpenSearch
(Zammad-Connector for OpenSearch) - Apache Solr
(Zammad-Connector for Apache Solr) - Microsoft SQL
(Zammad-Connector for Microsoft SQL) - Postgres
(Zammad-Connector for Postgres) - Oracle
(Zammad-Connector for Oracle) - Weaviate
(Zammad-Connector for Weaviate)
Framework Features
- Scalable connector framework for millions of documents
- Easy to setup and configure
- One interface to manage all connectors
- Robust crawl strategies for content and security principals
- Flexible crawl scheduling built-in
- Document and principal processing pipelines
- Debugging and development made easy: State views which show
- crawled documents
- document metadata
- how the metadata became transformed in the processing pipeline
- indexed security principals and their relationships
- timings
- and more
Interested in a trial?
Register for free in our customer portal, create a free demo license and download our RheinInsights Retrieval Suite.